Shipping policy

1. We aim to have all orders dispatched in line with the manufacturing time specified on our website i.e. some of our products are hand made to order and not held in stock. If an order is for one of our products held in stock then they will typically be dispatched within 1 working day, stock permitting. A mixed order will always ship depending on the longest lead time product. If an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

Our shipping prices are based on the contents, delivery location and value of your order. If you would like an accurate price for shipping, please add all your products to cart and fill in the shipping information at checkout. This will automatically calculate the shipping cost for you and you are under no obligation to complete your order at this stage. 

UK delivery may be made in one or more instalments using a variety of carriers within 14 days of order being placed. We usually dispatch within 1 working day. This excludes Saturdays, Sundays or UK public holidays. We cannot dispatch by carrier or by Royal Mail Special Delivery on a Friday for guaranteed Next Day delivery. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.

Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, draught, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will refund any payment made, in full.

It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment.