Free UK delivery on all orders over £40
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We’ve collated the questions that we get asked most often by our customers and have answered them below to save you time!
Your delivery date will depend on the shipping and delivery method shown and paid for. We normally dispatch orders within 1 working day but due to unforeseen circumstances this may be little longer due to the high volumes of orders we receive at that time. Please see our availability and delivery section in our terms and conditions.
At checkout, there is a box on the right side of the page where you can enter the discount code or the code on your gift voucher. All Gift Vouchers/Gift Cards will have an expiry date, usually 12 months from the date of purchase. Any unspent monies attached to the Vouchers/Cards will be lost and is not redeemable.
Whilst we hope it won’t happen we realise that on occasions you require to cancel your order. Please send an e-mail to email@example.com advising us that you wish to cancel and quoting your order number and stating the reason for cancellation.
If your order has already been dispatched and you decide to cancel then you can return it to us assuming it is undamaged and in the original packaging, as long as you are still within your appropriate cooling-off period. Please refer to our Orders, Consumer Rights and Our Refund Policy sections in our terms and conditions for full information.
If an order has been placed but there is an error in the information provided, you can contact firstname.lastname@example.org to amend these details. Depending on the stage of the order we may be able to assist and will try to be as accommodating as possible. Please refer to our Availability and Delivery section within our Terms and Conditions for further information. Little Thistle does not accept any liability for incorrectly input details that lead to the loss of a parcel.
For UK delivery, we use Royal Mail and many other couriers, for Royal Mail we typically use the 1st class postal service but on occasion do need to use the 2nd class services. The timescale and cost of delivery will be calculated based on the contents of your order, your address, weights, sizes and the chosen delivery method.
Please note that for UK orders, delivery times may depend on your local Royal Mail service so please contact your local Royal Mail service for any delivery enquiries. UK Mainland Only. Please refer to our Availability and Delivery section within our Terms and Conditions for further information.
For International delivery, we use a selection of couriers who can deliver to many parts of the world. To see if we can deliver to you, please complete the shipping section of the order process to see your available options. Please refer to our Availability and Delivery section within our Terms and Conditions for further information.
Where possible; For Courier selection an email or text will be sent updating you throughout the parcels journey from us to you.
For Royal Mail a “tracking number” will be added to your online order, you will then receive an automated email from us containing this information, from there you can track your delivery.
If you are not present when the courier or Royal Mail attempts delivery, a card should be left to arrange re-delivery or you can pick up from the relevant depot/local post office, whatever is more suitable to you.
Don't hesitate to get in touch!
To contact Little Thistle about any of our unique Scottish gifts or for anything else, please complete our contact form below: