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Free UK delivery on all orders over £40

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FAQs

We’ve collated the questions that we get asked most often by our customers and have answered them below to save you time!

When will my order arrive?

Your delivery date will depend on the shipping and delivery method shown and paid for. We normally dispatch orders within 1 working day but due to unforeseen circumstances this may be little longer due to the high volumes of orders we receive at that time. Please see our availability and delivery section in our terms and conditions.

I have a discount code or gift voucher, how do I use it?

At checkout, there is a box on the right side of the page where you can enter the discount code or the code on your gift voucher. All Gift Vouchers/Gift Cards will have an expiry date, usually 12 months from the date of purchase. Any unspent monies attached to the Vouchers/Cards will be lost and is not redeemable.

How do I cancel my order?

Whilst we hope it won’t happen we realise that on occasions you require to cancel your order. Please send an e-mail to sales@littlethistle.co.uk advising us that you wish to cancel and quoting your order number and stating the reason for cancellation.

If your order has already been dispatched and you decide to cancel then you can return it to us assuming it is undamaged and in the original packaging, as long as you are still within your appropriate cooling-off period. Please refer to our Orders, Consumer Rights and Our Refund Policy sections in our terms and conditions for full information.

Can I change delivery details after an order is placed?

If an order has been placed but there is an error in the information provided, you can contact sales@littlethistle.co.uk to amend these details. Depending on the stage of the order we may be able to assist and will try to be as accommodating as possible. Please refer to our Availability and Delivery section within our Terms and Conditions for further information. Little Thistle does not accept any liability for incorrectly input details that lead to the loss of a parcel.

What are my UK delivery options?

For UK delivery, we use Royal Mail and many other couriers, for Royal Mail we typically use the 1st class postal service but on occasion do need to use the 2nd class services. The timescale and cost of delivery will be calculated based on the contents of your order, your address, weights, sizes and the chosen delivery method.

Please note that for UK orders, delivery times may depend on your local Royal Mail service so please contact your local Royal Mail service for any delivery enquiries. UK Mainland Only. Please refer to our Availability and Delivery section within our Terms and Conditions for further information.

What are my International delivery options?

For International delivery, we use a selection of couriers who can deliver to many parts of the world. To see if we can deliver to you, please complete the shipping section of the order process to see your available options. Please refer to our Availability and Delivery section within our Terms and Conditions for further information.

Can I track my order?

Where possible; For Courier selection an email or text will be sent updating you throughout the parcels journey from us to you.


For Royal Mail a “tracking number” will be added to your online order, you will then receive an automated email from us containing this information, from there you can track your delivery.

What happens if I am not in when my parcel is delivered?

If you are not present when the courier or Royal Mail attempts delivery, a card should be left to arrange re-delivery or you can pick up from the relevant depot/local post office, whatever is more suitable to you.

Don't hesitate to get in touch!

To contact Little Thistle about any of our unique Scottish gifts or for anything else, please complete our contact form below:

“At the Little Thistle Gift Shop, we are committed to stocking products from local Scottish and UK suppliers to make sure that we have a full range of unique and quirky gifts.”

Have a look through our online shop, or pop into one of our stores to see our full range. We’ve got the perfect gifts and keepsakes for every occasion.

Have any questions? Get in touch
About Banner Image
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We're Scottish

It’s important to us to provide a wide range of gifts and products which celebrates all that Scotland has to offer.

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We're Unique

We manufacture ourselves and carefully choose our gift ranges from small independent or family run businesses, making sure that we can offer you unique gifts, perfect for every occasion.

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We Deliver

We deliver our products internationally to make sure you can buy our Scottish products wherever you are.

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We Care

Customer Service is of the utmost importance to us, if you need to get in touch it will be oor wee family that will deal with your query. Check out or FAQs or contact us if you have any queries.

We support Local Small Businesses

We carefully choose gift ranges from a number of small independent and family run businesses, making sure that we can offer you unique gifts that are perfect for every occasion.

We are an award winning Scottish gifts company

With three stores across Dundee and Fife, we have won Best Gift shop in Fife 2018, Best Gift shop in Dundee 2017 and the Best Fife Independent Retailer 2016 due to our unique range of products, our customer service and our commitment to Scottish and UK producers.

What we do Image What we do Image

FIND US

We are a family run gift shop offering a wide & unique range of gifts and greeting cards. We carefully select
our gift ranges from Scottish & independent companies, complimented with a few selected high quality
handmade goods from around the UK. Why not pop into one of our stores for a look around and to see our full range of products.

Little Thistle Gift Shop

Overgate Shopping Centre, Dundee,

DD1 1UG

Little Thistle Gift Shop

20 East Port,

Dunfermline,

KY12 7JB

Little Thistle Gift Shop

Kingdom Shopping Centre, Glenrothes,

KY7 5NU